New Delhi: A doctor from Delhi, Dr. Suvrankar Datta, criticized Indigo Airlines for a significant decline in service quality after experiencing a meal-related issue during his flight from Bengaluru to Delhi. A former radiologist at AIIMS Delhi, Dr. Suvrankar Datta took to social media platform X posting a detailed thread to express his grievances about the crew's attitude, which he regarded as "appalling arrogance" and indifference, raising concerns regarding passenger safety.
Being a pre-diabetic prone to hypoglycemia, he had pre-booked a sandwich, emphasizing the importance of timely meals to manage his condition. However, despite his repeated requests, he received the meal only as the flight began its descent into Delhi, accompanied by the wrong beverage. Dr Datta described the experience as a "nightmare," highlighting the crew's unprofessionalism and its potential consequences in an emergency.
NEVER flying Indigo again!
— Dr. Datta MD (AIIMS Delhi) (@DrDatta_AIIMS) February 2, 2025
My recent flight from Bangalore to Delhi turned into a nightmare that I hope no one else has to experience!
I am not going to leave it here. @IndiGo6E needs to be held accountable for the pathetic downfall in its service!
Here’s what went down:
He vowed never to fly Indigo again, sharing that he typically pre-books meals due to past experiences where non-pre-booked meals were neglected. He noted that although the flight took off around 3:30 PM and meal service commenced shortly after, the crew informed him of a delay with his pre-booked meal. Dr. Datta maintained patience despite the inconvenience, but ultimately felt his needs were not prioritized.
Dr. Datta experienced significant frustration during a flight after waiting over half an hour for his pre-booked meal, essential for his pre-diabetic condition. He requested an update but was told a crew member would serve him, yet no one came to assist him as he started feeling jittery from hypoglycemia. Around 4:00 PM, a sympathetic passenger offered him her sandwich, prompting Dr. Datta to activate the emergency call light due to his distress.
I have recorded every conversation with exact timestamps, and I’m prepared to escalate this to the national consumer forum.
— Dr. Datta MD (AIIMS Delhi) (@DrDatta_AIIMS) February 2, 2025
Passengers deserve better, especially when such gross neglect could cost someone their life if in a real emergency!
To his shock, the crew ignored this emergency request as well, intensifying his anger. The situation escalated when the captain announced the descent without any communication regarding his meal or the emergency light response. Finally, after more than two hours post-take-off, he received his meal but was served an incorrect beverage instead of the tea he requested.
At that point, he lacked the energy to argue due to his hypoglycemic state. Dr. Datta emphasized his concern about the ignored emergency light, wondering how a true medical emergency would be handled. He documented all interactions with timestamps and expressed his intent to escalate the issue to the national consumer forum, condemning the crew's unprofessionalism and arrogance throughout the ordeal.