The Union Ministry of Consumer Affairs has issued notices to tech giant Apple over complaints of glitches after iPhone software iOS 18+ update.
The Central Consumer Protection Authority has demanded explanation from Apple over performance issues and technical glitches after multiple complaints were filed on National Consumer Helpline.
As a follow-up to the earlier observation of apparent #DifferentialPricing based on the different models of mobiles (#iPhones/ #Android) being used, Department of Consumer Affairs through the CCPA, has issued notices to major cab aggregators #Ola and #Uber, seeking their…
— Pralhad Joshi (@JoshiPralhad) January 23, 2025
After receiving complaints on the National Consumer Helpline regarding performance issues in #iPhones following the iOS 18+ software update, the department, after examining these grievances, has issued a notice to #Apple through the CCPA, seeking a response on the matter.
— Pralhad Joshi (@JoshiPralhad) January 23, 2025
“Multiple complaints related to iPhones facing technical glitches after users chose to update their device were filed on the National Consumer Helpline. After examining the grievances notices were sent to Apple seeking explanation,” said Union Consumer Affairs Minister Prahlad Joshi in a statement on Thursday
Last year India had issued a warning to select Apple users, highlighting two software vulnerabilities that posed a "high risk of unauthorised access, data theft, or potential control of the affected system by hackers" and 'multiple vulnerabilities' in Apple's iPhone and other devices which could lead to spoofing or leaking of private user information.
The advisory by the Indian Computer Emergency Response Team (CERT-In) under the Ministry of Electronics and Information Technology warned ‘high' severity would affect the Intel-based Mac systems including macOS, iOS, and iPadOS devices. The advisory had flagged “multiple vulnerabilities” in Apple products, including iPhones, which could lead to spoofing or leaking of sensitive information from the device.
The latest regulatory notice directed at the tech giant's operations in India has further led to decline in sales due to underwhelming upgrades and competitors making inroads in domestic markets.
The global sales of iPhone had declined by 5% in the final quarter of 2024 and India remains a key growth market for smartphone manufacturers like Apple.