NEW DELHI — In a significant development, the National Consumer Helpline (NCH) has partnered with over 1,000 companies under its convergence programme to expedite the resolution of complaints filed by consumers. These companies span major sectors, including e-commerce, travel and tourism, private education, FMCG, consumer durables, electronic products, retail outlets, automobiles, DTH & cable services, and banking. Complaints related to these convergence companies are directly transferred to them for online resolution, according to a statement issued by the Ministry of Consumer Affairs on Sunday. The number of convergence partners has steadily increased from 263 companies in 2017 to 1,009 companies, as of now. This growth highlights the role of these partners in enhancing the helpline’s efficiency, enabling quick and effective grievance redressal and promoting transparency and accountability, it said. The partnerships ensure that consumer complaints are addressed at the pre-litigation stage, fostering greater consumer trust. However, if a complaint remains unresolved, consumers are encouraged to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019. Also read: Internationalisation of UPI progressing rapidly: RBI The Department of Consumer Affairs has identified the top ten non-convergence companies that have received the highest number of grievances during the current fiscal year (2024-25)....