NEW DELHI — The Centre on Monday said it has cut average grievance redressal time to 13 days from 30 days, which will soon be reduced further.  Union Minister of State (Independent Charge) for Personnel, Public Grievances and Pensions, Dr Jitendra Singh, underscored this achievement as a testament to the government’s commitment to responsive and citizen-centric governance under Prime Minister Narendra Modi’s leadership. “For 28 consecutive months, central secretariats have resolved over 100,000 grievances each month,” Dr Singh said, adding that such benchmarks underscore the effectiveness of the system. The minister also announced the introduction of next-generation technology powered by AI and ML to further modernise the grievance redressal system. He noted that the centralised public grievance redress and monitoring system (CPGRAMS), launched in 2007, has undergone 10-step reforms that have revolutionised grievance management. These advancements have led to over 116,000 grievances being registered in October 2024 alone, with pending grievances reduced to 53,897 in central secretariats, he informed. The Minister emphasised the strategic significance of public grievances as a direct reflection of citizens’ feedback on government services and policies. He reiterated the government’s commitment to leveraging technology-driven solutions to address these issues promptly. The minister reaffirmed the government’s mission...