When our honeymoon flight was cancelled it confirmed we’d be repaid in full. Nothing happened

The day before we were due to fly to Barbados on our honeymoon, Virgin Atlantic notified us that our flight had been cancelled due to an impending hurricane. We chose the option of a refund and received confirmation that the £1,932 would be paid in full. Nothing happened.

After more than three weeks, I called and was told that it had not been actioned due to an error. Five days later I was told that my request had been closed a month earlier. On my fourth call I found we’d been wrongly registered as “no shows” which was why the refund had not been processed. More promises ensued, but still no money.