Financial Conduct Authority sets 4 December 2025 deadline for handling rising number of customer queries

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The City regulator has given lenders a year to respond to the rising number of customer complaints over the way they were sold car loans, after a high court ruling left firms fearing a potential £30bn compensation bill.

The Financial Conduct Authority said firms had until 4 December 2025 to provide a final response to agreements not involving a discretionary commission arrangement (DCA), in line with a deadline that had already been provided for complaints involving DCAs.