Exclusive: Emails seen by Guardian Australia from Michelle Rowland's office say they ‘can’t commit to a revised timeframe’ on the long-awaited reforms

Communications minister Michelle Rowland’s office has apologised to multiple people harmed by the gambling industry after delaying long-awaited advertising reforms, admitting government action has taken “longer than hoped”.

Emails seen by Guardian Australia show her office “can’t confirm a revised timeframe” for when it will formally respond to a report from the late Labor MP Peta Murphy, which called for a total wagering ad ban some 18 months ago.

“I acknowledge the ongoing toll this is taking on you and others, and I’m personally very sorry that we have not been able to secure an outcome thus far,” a staffer for the minister said in an email.

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