Australian Communications and Media Authority says telco did not do welfare check on 369 people who tried to make a call while lines were down

Optus has paid a $12m fine over its mobile network outage last year that resulted in more than 2,000 people being unable to make triple zero calls.

One year ago on Friday, a routine software upgrade to Optus’s mobile network brought down the service for 14 hours across the country for the company’s 10 million customers.

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