The organisation managing the Loughborough Estate in Lambeth is beset by complaints of disrepair, damp and vermin – and has made some big claims of its own

When it rains, Dionne* can feel water coming through her bedroom wall. “I touch it and I can literally feel the water soaking from outside to inside,” she said.

Dionne has lived in a two-bedroom flat on the Loughborough Estate in south London since 2010 and has complained about mould to the organisation which manages the estate since 2018.