Tribune Online
Banks rated low in 2024 retail banking complaint resolution —KPMG Survey

COMPLAINT resolution remains the weakest pillar of customer experience in Nigeria’s retail banking sector, according to KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. Despite progress in other areas, banks continue to face challenges in effectively addressing customer grievances, significantly impacting overall satisfaction levels. However, Stanbic IBTC Bank once again emerged as a leader, […]

Banks rated low in 2024 retail banking complaint resolution —KPMG Survey
Tribune Online