Actress and author Lisa Ray called out an airline for refusing to grant a waiver after she had to cancel her travel plans due to her father’s ailing health. Taking to her official X (formerly known as Twitter) account on Wednesday, Lisa expressed her disappointment over the airline's lack of empathy.

She wrote, "Here we go again @airindia. My father is 92, unwell, and I have to cancel travel due to his ailing condition. Submitted doctor’s letter and the waiver was denied? How is that possible?"

She added, "Where is the empathy from an airline that is claiming to care about passengers???"

Soon after Lisa shared the post, the official X account of the airlines assured her that they will look into the matter.

"Dear Ms. Ray, we empathise with your concern and wish your father a speedy recovery. Please help us with the email address from which you've written to us or the case ID (if any) via DM. We'll look into it," their reply read.

Lisa also provided them with her father's medical certificate along with the required details.

In another post, the airlines mentioned, "Dear Ms. Ray, please allow us some time while we review the details provided. Your patience in the interim is highly appreciated. We wish to speak with you to address your concern promptly and would request you to share your contact details along with a convenient time to connect via DM."

Lisa, known for her roles in films like Kasoor and Water, has often been vocal about various issues on social media.

Lisa began her career as a model in the 1990s and gained fame with her appearance in a Bombay Dyeing ad. She transitioned into acting with the Bollywood thriller Kasoor (2001) and gained international recognition with Deepa Mehta’s Water (2005).

She Ray also starred in several Canadian and Indian films. A cancer survivor, Lisa later became an author and motivational speaker.

Lisa was last seen in the web series Four More Shots Please!