We needed the gas supply cut off so we could install a heat pump to help the environment

At our Quaker meeting house we have tried to help the planet by swapping our gas boiler for an air source heat pump. We asked our supplier, Crown Gas & Power, to end our supply, and were surprised to be told that we had to keep paying the 99p a day standing charge until the meter was removed.

However, the big shock came when it charged us £486 to remove the meter. We queried this, but were told it was correct. We had to pay it, otherwise we would have to keep paying 99p a day.