I had to cut my holiday short when my mother died, but now it is asking me questions I cannot answer

This summer I set off on what I had hoped would be the holiday of a lifetime to Greenland. Sadly, just two days into the trip, my mother died.

I cut short the holiday and went on to make a claim on my Big Cat Travel Insurance ­policy for £6,000 and supplied the death certificate, as well as the other evidence it asked for.