Report from the Commons transport select committee calls for a unified complaints service

Disabled people’s access to transport has been called a “national embarrassment” by MPs on a parliamentary committee, who said a new enforcement regime was needed to uphold their right to travel.

A report from the Commons transport select committee highlighted the experience of people with disabilities in using British transport services, from accounts of wheelchair users left on planes to taxi drivers refusing to take a guide dog, or people being unable to navigate pavements blocked by obstructions.