A paramedic and control room supervisor talk frankly about the emotional impact of not being able to give patients the care they need in an overwhelmed NHS

• Ambulance crews stuck at A&E miss thousands of 999 calls a day in England

Paramedics in England cannot respond to 3,500 urgent 999 calls every day because they are stuck outside hospitals waiting to hand over patients, putting other lives at risk, a Guardian investigation has found.

Here two ambulance service workers describe their experiences on the frontline that they say “feels like a war zone at times” amid the worst NHS winter crisis in years.

In the UK, Frontline19 is an independent non-profit service offering free and confidential psychological support to NHS frontline staff