Porter breaks its own rules by kicking deaf woman and her service dog off a flight

A woman with short, blonde hair wearing a beige blazer stands in an office holding a small black and white dog in her arms.

Deaf passenger Georgina Villeneuve says she's tired of having to explain to airlines what the rules are around service animals on flights. The Edmonton woman was kicked off a Porter flight last month after the flight attendant didn't know the airline's own rules.